{
  "version": "help-knowledge-v2",
  "description": "从峰说公开帮助文档重新组织的公司级销售问答。帮助文章是编辑源；本文件保存客户常用问法、风险和来源映射。",
  "last_verified": "2026-09-05",
  "source": "https://github.com/matthew6688/fengtalk.ai/tree/main/content/help",
  "cards": [
    {
      "id": "fengtalk.positioning.three-service-lines",
      "title": "TradeScope、AI 外贸业务员与海外增长怎样配合",
      "kind": "positioning",
      "canonical_answer": "峰说有三条主线：TradeScope 用海关数据判断市场和真实买家；AI 外贸业务员持续做客户调查、个性化触达、回复和 Pipeline 跟进；海外增长系统用企业自有网站、广告、再营销和内容承接长期需求。FengReach 是 AI 外贸业务员体系中从 LinkedIn 客户开始的工具。三条主线可以按阶段组合，也可以单独使用。",
      "questions": [
        "峰说是做什么的",
        "TradeScope 和 AI 外贸业务员是什么关系",
        "FengReach 是独立产品吗",
        "你们只有海关数据吗",
        "三个系统必须一起买吗",
        "你们怎样帮我开发海外客户"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "fengtalk",
          "tradescope",
          "fengreach",
          "ai-salesperson",
          "growth"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/getting-started/products-services-and-pricing.mdx",
      "source_url": "https://fengtalk.ai/help/getting-started/products-services-and-pricing",
      "source_label": "峰说产品、服务与价格",
      "last_verified": "2026-09-05",
      "runtime_boundary": "static_help"
    },
    {
      "id": "fengtalk.process.choose-first-step",
      "title": "不同情况应该从哪里开始",
      "kind": "process",
      "canonical_answer": "还不确定产品和市场时，先申请免费市场判断；已经知道准确的 6 位海关编码时，先看数据目录；已经购买时进入 TradeScope 账户；希望搭建 AI 外贸业务员时，先了解能力范围再联系峰说。",
      "questions": [
        "我应该从哪里开始",
        "不知道海关编码怎么办",
        "已经有 HS CODE 下一步是什么",
        "我只想先看看市场",
        "我想搭 AI 业务员怎么开始"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "fengtalk"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/index.mdx",
      "source_url": "https://fengtalk.ai/help",
      "source_label": "峰说帮助中心",
      "last_verified": "2026-08-27",
      "runtime_boundary": "static_help"
    },
    {
      "id": "fengtalk.support.contact-details",
      "title": "怎样联系峰说并准备资料",
      "kind": "faq",
      "canonical_answer": "可以填写官网联系我们表格，或发送邮件到 hi@fengtalk.ai。为了更快判断需求，建议提供姓名、工作邮箱、公司与官网、产品名称或链接、已知的 HS6、目标国家，以及希望解决的数据、获客或跟进问题。不要发送密码、API Key、银行卡或完整支付凭据。",
      "questions": [
        "怎么联系你们",
        "你们的邮箱是什么",
        "咨询需要提供什么资料",
        "可以直接找 Matthew 吗",
        "订单有问题找谁"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "fengtalk",
          "tradescope",
          "ai-salesperson"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/support.mdx",
      "source_url": "https://fengtalk.ai/help/support",
      "source_label": "联系与支持",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.product.what-it-solves",
      "title": "TradeScope 解决什么问题",
      "kind": "product",
      "canonical_answer": "TradeScope 用真实海关记录帮助出口企业判断哪些国家值得做、哪些公司确实买过相关产品、采购规模和供应关系如何，再把这些证据转成需要继续调查和联系的目标，而不是只给一份静态公司名单。",
      "questions": [
        "TradeScope 是什么",
        "海关数据有什么用",
        "你们的数据和名单有什么不同",
        "这些买家是真的吗",
        "TradeScope 能帮我找到客户吗"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/index.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope",
      "source_label": "TradeScope 是什么",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.product.customs-data-first",
      "title": "为什么先从海关数据开始",
      "kind": "proof",
      "canonical_answer": "海关数据先帮助你找到已经发生过真实采购的市场和公司，再把时间用在官网核验、联系人调查、产品匹配和持续跟进上。它可以缩小调查范围，但不能证明对方现在一定有采购计划。",
      "questions": [
        "为什么不用搜索直接找客户",
        "为什么要先看海关数据",
        "海关记录能证明什么",
        "有采购记录就一定会买吗",
        "海关数据比黄页好在哪里"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/why-customs-data-first.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/why-customs-data-first",
      "source_label": "为什么建议先从海关数据开始",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.coverage.latam-13",
      "title": "TradeScope 拉美 13 国范围",
      "kind": "coverage",
      "canonical_answer": "TradeScope 当前拉美产品范围包括哥伦比亚、秘鲁、阿根廷、墨西哥、智利、厄瓜多尔、玻利维亚、哥斯达黎加、尼加拉瓜、乌拉圭、巴拉圭、巴拿马和委内瑞拉。具体 HS6 是否已在某个国家上线，仍要读取当前产品覆盖。",
      "questions": [
        "覆盖哪些国家",
        "拉美 13 国是哪几个",
        "拉美 13 国有哪些",
        "有墨西哥数据吗",
        "有哥伦比亚数据吗",
        "支持哪些拉美市场"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/countries-years-fields.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/countries-years-fields",
      "source_label": "覆盖国家、年份和字段",
      "last_verified": "2026-08-25",
      "runtime_boundary": "content_api_required"
    },
    {
      "id": "tradescope.coverage.years-and-fields-vary",
      "title": "国家年份和字段为什么不同",
      "kind": "coverage",
      "canonical_answer": "不同国家的公开节奏和申报制度不同，因此实际起止年份、是否缺年、供应商身份、数量、价格和其他字段不会完全一样。购买或回答具体产品时，应查看该 HS6 当前国家覆盖表，缺失字段不能当成零。",
      "questions": [
        "为什么国家年份不一样",
        "每个国家都是 2021 到 2025 吗",
        "为什么有的国家没有供应商",
        "缺失字段是不是零",
        "每个国家字段都一样吗"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/countries-years-fields.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/countries-years-fields",
      "source_label": "覆盖国家、年份和字段",
      "last_verified": "2026-08-25",
      "runtime_boundary": "content_api_required"
    },
    {
      "id": "tradescope.access.top3-top10-paid",
      "title": "游客、邮箱验证和购买后的查看范围",
      "kind": "product",
      "canonical_answer": "游客可以看产品概况、公开图表和各国 Top 3 公司样本；完成邮箱验证后可以看 Top 10；购买后按所购 HS6 和国家范围查看完整商业集合与报告。Content API 还需要已购买并创建只读 Key。",
      "questions": [
        "免费的能看什么",
        "怎么查看 Top 10",
        "游客能看到几家公司",
        "注册后能看到什么",
        "购买后能看到全部公司吗"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/access-levels.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/access-levels",
      "source_label": "TradeScope 访问级别",
      "last_verified": "2026-08-25",
      "runtime_boundary": "entitlement_required"
    },
    {
      "id": "tradescope.access.commercial-coverage-80",
      "title": "覆盖至少 80% 的含义",
      "kind": "faq",
      "canonical_answer": "完整商业范围是按 FOB 从高到低累计覆盖至少 80% 的重点商业实体，并不是市场只采集了 80% 的交易，也不是承诺包含市场里的每一家企业。聚合市场指标仍按报告披露的整体可用数据计算。",
      "questions": [
        "80% 覆盖是什么意思",
        "为什么不是全部公司",
        "是不是只采集了 80% 数据",
        "付费后有市场所有企业吗",
        "完整商业范围怎么计算"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/commercial-coverage-80-percent.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/commercial-coverage-80-percent",
      "source_label": "商业覆盖至少 80%",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.pricing.single-country-from-899",
      "title": "TradeScope 单国公开起价",
      "kind": "pricing",
      "canonical_answer": "TradeScope 当前公开的单国买断价格为 ¥899 起，对应一个准确 HS6 和一个已上线国家。最终金额、实际覆盖和可购买范围以对应产品购买页为准。",
      "questions": [
        "一个国家多少钱",
        "单国数据怎么收费",
        "899 是什么",
        "只买墨西哥可以吗",
        "可以买一个国家吗"
      ],
      "claim_level": "human_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/pricing-and-updates.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/pricing-and-updates",
      "source_label": "TradeScope 价格与年度更新",
      "last_verified": "2026-08-25",
      "runtime_boundary": "sales_policy_required"
    },
    {
      "id": "tradescope.pricing.latam-13-from-6999",
      "title": "TradeScope 拉美 13 国公开起价",
      "kind": "pricing",
      "canonical_answer": "TradeScope 当前公开的拉美 13 国包价格为 ¥6,999 起，对应一个准确 HS6 和该产品已经上线的拉美国家。多个 HS6 或定制国家范围需要单独确认。",
      "questions": [
        "拉美 13 国多少钱",
        "6999 包含什么",
        "全国家数据怎么收费",
        "十三国是一个编码吗",
        "多个编码能用 6999 吗"
      ],
      "claim_level": "human_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/pricing-and-updates.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/pricing-and-updates",
      "source_label": "TradeScope 价格与年度更新",
      "last_verified": "2026-08-25",
      "runtime_boundary": "sales_policy_required"
    },
    {
      "id": "tradescope.pricing.buyout-and-updates",
      "title": "一次性购买与年度更新",
      "kind": "pricing",
      "canonical_answer": "TradeScope 数据产品采用一次性购买，不按月收取数据订阅费；当对应年度数据完成发布后，已购范围按产品承诺继续更新。具体可用国家和年份以购买页当时显示为准。",
      "questions": [
        "是不是订阅制",
        "每个月要交钱吗",
        "每年需要续费吗",
        "买断是什么意思",
        "购买后数据会更新吗"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/pricing-and-updates.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/pricing-and-updates",
      "source_label": "TradeScope 价格与年度更新",
      "last_verified": "2026-08-25",
      "runtime_boundary": "sales_policy_required"
    },
    {
      "id": "tradescope.product.purchase-unit-hs6",
      "title": "TradeScope 的购买单位是准确 HS6",
      "kind": "product",
      "canonical_answer": "TradeScope 的一个产品线、一次购买和一组报告都以一个准确的 6 位海关编码为单位。四位编码只能帮助浏览大类；产品跨越两个 HS6 时，需要分别判断和购买。",
      "questions": [
        "按什么单位购买",
        "四位编码可以买数据吗",
        "一个产品可以有几个编码",
        "两个 HS CODE 能放一份报告吗",
        "HS6 是什么意思"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/hs6-directory.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/hs6-directory",
      "source_label": "确认正确的 6 位海关编码",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.process.confirm-hs6",
      "title": "怎样确认正确的 6 位海关编码",
      "kind": "process",
      "canonical_answer": "先在产品目录搜索中文名、英文名或已有编码，再从两位章、四位品目缩小到六位子目，并按材质、用途和中英文描述排除相似编码。仍不能确定时，应提供产品材质、用途、形态和官网链接让峰说协助核对。",
      "questions": [
        "怎么查 HS CODE",
        "如何确认六位海关编码",
        "不知道编码怎么办",
        "两个相似编码怎么选",
        "产品目录怎么用"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/hs6-directory.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/hs6-directory",
      "source_label": "确认正确的 6 位海关编码",
      "last_verified": "2026-08-25",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.process.free-vs-complete",
      "title": "免费市场开发报告的两种结果",
      "kind": "faq",
      "canonical_answer": "免费市场开发报告从产品名称或 HS6 开始，先分析全球、中国出口和拉美 13 国。若 TradeScope 已发布该 HS6，报告会加入真实进口商、供应商和免费样本入口；若尚未发布，报告保留宏观市场分析并明确不展示不存在的买家名单，再引导申请产品数据共建。上游接口故障只会等待或重试，不能被写成暂未发布。完整 TradeScope 适合确认匹配后进一步使用公司级数据。",
      "questions": [
        "免费市场报告怎么生成",
        "免费市场判断会给进口商吗",
        "没有进口商数据怎么办",
        "为什么报告没有买家名单",
        "什么时候需要买 TradeScope"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/free-market-judgement-vs-tradescope.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/free-market-judgement-vs-tradescope",
      "source_label": "如何生成免费的拉美市场开发报告",
      "last_verified": "2026-08-27",
      "runtime_boundary": "static_help"
    },
    {
      "id": "tradescope.process.purchase-steps",
      "title": "购买 TradeScope 的正确顺序",
      "kind": "process",
      "canonical_answer": "先在目录确认准确 HS6、产品描述、上线国家、年份和样本，再选择单国或产品可用国家包，使用准备长期登录的邮箱付款，付款成功后按成功页返回 TradeScope，并在账户中确认订单和项目。不要为了尽快开通而选择相近编码。",
      "questions": [
        "怎么买 TradeScope",
        "付款后怎么开通",
        "购买前需要确认什么",
        "付款后在哪里看数据",
        "可以先付款后选产品吗"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/buy-tradescope.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/buy-tradescope",
      "source_label": "购买单国或拉美 13 国数据",
      "last_verified": "2026-08-25",
      "runtime_boundary": "entitlement_required"
    },
    {
      "id": "tradescope.boundary.evidence-levels",
      "title": "海关事实、报告计算、机会假设和未知项",
      "kind": "do_not_claim",
      "canonical_answer": "海关记录和同口径报告计算可以用于筛选；替代空间、联系优先级和价位匹配属于需要核验的机会假设；联系人、认证、库存、预算、付款条件和未来订单属于报告无法确认的未知项。AI 不得把未知或缺失字段补成事实。",
      "questions": [
        "报告里的结论都是真的吗",
        "可以直接相信 AI 的机会判断吗",
        "海关数据能看到客户预算吗",
        "能知道对方现在要采购吗",
        "缺失信息可以推测吗"
      ],
      "claim_level": "never_state",
      "scope": {
        "services": [
          "tradescope"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/evidence-and-limitations.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/evidence-and-limitations",
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      "questions": [
        "购买后可以退款吗",
        "数据不合适能退吗",
        "为什么开通后不能退款",
        "付款前应该检查什么",
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      "title": "AI 外贸业务员能做什么",
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      "canonical_answer": "AI 外贸业务员把客户来源、背景调查、产品和知识、个性化沟通、跨渠道回复、Pipeline、任务和持续跟进组织成一条业务循环。它帮助业务员持续推进客户，但不会替代产品竞争力、报价、谈判和成交判断。",
      "questions": [
        "AI 外贸业务员能做什么",
        "会自动找客户吗",
        "会自动跟进吗",
        "它是不是群发工具",
        "能管理整个销售流程吗"
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      "claim_level": "safe_to_state",
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      "source_url": "https://fengtalk.ai/help/ai-salesperson",
      "source_label": "AI 外贸业务员使用指南",
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      "title": "销售大脑每轮怎样推进",
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      "canonical_answer": "系统每轮先装载公司、联系人、历史沟通、知识与策略，再决定当前最重要的一步，生成零个或一个能力任务，保存结果和渠道回执，更新客户状态、记忆与下一次时间。同一轮只推进一个主要目标，避免不同渠道互相冲突。",
      "questions": [
        "AI 怎么决定下一步",
        "多个渠道会不会重复联系",
        "AI 每轮会做多少事情",
        "销售流程怎么自动推进",
        "AI 怎么知道什么时候再联系"
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/workflow",
      "source_label": "AI 销售业务循环",
      "last_verified": "2026-08-27",
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      "id": "sales-agent.process.research-and-qualification",
      "title": "背景调查与客户筛选怎样工作",
      "kind": "process",
      "canonical_answer": "海关、API、Skill、手工或 webhook 进入的客户都可以做背景调查。系统会检查公开资料、官网、联系人、联系方式和产品匹配，并区分已核验事实、推断、待核验和未找到；调查完成不代表一定找到联系人。",
      "questions": [
        "AI 怎么做公司背调",
        "没有海关数据的客户能调查吗",
        "调查完成为什么没有联系人",
        "官网怎么验证",
        "客户匹配是怎么判断的"
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/research-and-qualification",
      "source_label": "背景调查与客户筛选",
      "last_verified": "2026-08-27",
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      "title": "产品知识、沟通指导和开发序列的区别",
      "kind": "faq",
      "canonical_answer": "产品事实和 FAQ 放在业务知识；沟通指导说明遇到某类意图时应该考虑什么，不是逐字模板；开发序列描述客户没有回复时的候选步骤、间隔和停止条件。退订、DNC、频率和发送授权仍由代码硬门执行。",
      "questions": [
        "知识库应该放什么",
        "沟通指导和模板有什么区别",
        "开发序列是什么",
        "所有规则都要写成关键词吗",
        "AI 怎么使用产品知识"
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/company-product-knowledge",
      "source_label": "准备公司、产品与知识",
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      "id": "sales-agent.process.personalization-context",
      "title": "AI 怎样生成真正个性化的内容",
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      "canonical_answer": "个性化不是只替换公司名。AI 应同时读取产品与价值主张、客户和联系人资料、历史互动、当前阶段、相关知识、沟通指导、可用渠道和执行限制，再决定本轮合适的内容与动作。",
      "questions": [
        "邮件怎么做到个性化",
        "为什么生成的内容很通用",
        "AI 写邮件会看哪些信息",
        "Decision Trace 有什么用",
        "AI 会读取以前的对话吗"
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/personalization-and-sequences",
      "source_label": "个性化内容与开发序列",
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      "canonical_answer": "收到真实回复后，系统应先把消息归到正确的公司、联系人、渠道和会话，停止旧的“客户未回复”任务，再根据回复、跨渠道历史和业务资料决定回复、等待、换联系人、提供联系方式或结束。Open 或 Click 不能自动等同于客户感兴趣。",
      "questions": [
        "客户回复后还会继续发吗",
        "回复会不会阻断 sequence",
        "打开邮件算感兴趣吗",
        "客户说不需要后会怎样",
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/inbox-and-replies",
      "source_label": "回复识别与下一步",
      "last_verified": "2026-08-27",
      "runtime_boundary": "static_help"
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      "id": "sales-agent.boundary.provider-receipt-required",
      "title": "草稿和任务完成不等于客户收到",
      "kind": "do_not_claim",
      "canonical_answer": "页面显示 Draft、任务完成或 AI 已准备，都不能证明客户已经收到消息。只有对应 Email、WhatsApp、SMS、电话或其他渠道返回的精确回执，才可以写入客户互动历史并作为后续判断依据。",
      "questions": [
        "Draft 是不是已经发了",
        "任务完成代表客户收到吗",
        "怎么确认邮件真的送达",
        "为什么需要 Provider 回执",
        "内部成功算发送成功吗"
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      "claim_level": "never_state",
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      "source_path": "content/help/ai-salesperson/workflow.mdx",
      "source_url": "https://fengtalk.ai/help/ai-salesperson/workflow",
      "source_label": "AI 销售业务循环",
      "last_verified": "2026-08-27",
      "runtime_boundary": "provider_receipt_required"
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      "id": "sales-agent.boundary.human-business-decisions",
      "title": "哪些商务事项仍由人负责",
      "kind": "do_not_claim",
      "canonical_answer": "报价、样品、技术参数、认证责任、商务谈判、合同、付款、发货、售后和关键关系判断由人负责。AI 可以整理上下文、准备内容、提醒下一步并提供峰说公开联系方式，但不能作出未经授权的商务承诺。",
      "questions": [
        "AI 可以直接报价吗",
        "AI 能答应寄样吗",
        "谁负责谈判和合同",
        "什么时候需要联系真人",
        "AI 可以承诺交期吗"
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      "source_url": "https://fengtalk.ai/help/ai-salesperson/limitations-and-support",
      "source_label": "AI 外贸业务员限制与支持",
      "last_verified": "2026-08-27",
      "runtime_boundary": "sales_policy_required"
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      "title": "AI 外贸业务员不保证询盘和订单",
      "kind": "do_not_claim",
      "canonical_answer": "AI 外贸业务员可以提高调查、触达和跟进的一致性，但不保证找到每家公司的正确联系人，也不保证询盘、订单、转化率、交付时间或固定成本。业务结果仍取决于产品、价格、认证、交付和商务判断。",
      "questions": [
        "能保证出单吗",
        "能保证多少询盘",
        "多久一定有效果",
        "一定能找到决策人吗",
        "AI 能保证转化率吗"
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      "title": "三条服务主线分别解决什么问题",
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      "canonical_answer": "TradeScope 解决市场和真实买家证据；AI 外贸业务员解决客户调查、触达、回复和持续跟进；海外增长系统解决企业自有网站、落地页、搜索广告、再营销、SEO/GEO 和内容承接。客户不确定时，先按当前最缺的一环开始，不必一次购买全部服务。",
      "questions": [
        "你们有哪些服务",
        "我应该买哪个产品",
        "海关数据、AI 业务员和海外增长有什么区别",
        "可以只做其中一部分吗",
        "我现在应该先做网站还是先找客户"
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      "source_url": "https://fengtalk.ai/help/getting-started/products-services-and-pricing",
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      "title": "AI 外贸业务员项目公开起价",
      "kind": "pricing",
      "canonical_answer": "AI 外贸业务员项目当前公开起价为 ¥80,000。实际范围取决于数据源、渠道、语言、产品复杂度、CRM 集成和交付方式；这是起价，不是自动报价，也不包含未经确认的渠道账号或第三方费用。",
      "questions": [
        "AI 外贸业务员多少钱",
        "八万元包含什么",
        "AI 销售系统怎么收费",
        "能不能便宜一点",
        "这个项目是订阅还是项目制"
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      "source_url": "https://fengtalk.ai/help/getting-started/products-services-and-pricing",
      "source_label": "峰说产品、服务与价格",
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      "title": "海外增长系统公开起价",
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      "questions": [
        "海外增长系统多少钱",
        "五万元包含什么",
        "建网站和投广告怎么收费",
        "广告费包含在报价里吗",
        "内容运营是不是长期包含"
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      "questions": [
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        "免费 CSV 样本包含什么",
        "能给我一个月的数据吗",
        "样本有多少行",
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      "questions": [
        "免费报告包含什么",
        "报告有 PDF 吗",
        "会给我买家名单吗",
        "没有发布 HS CODE 还能生成报告吗",
        "报告会发到邮箱吗"
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      "questions": [
        "怎么免费拿哥伦比亚数据",
        "微信助力需要多少人",
        "已发布产品有什么免费活动",
        "扫码后怎么参加",
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      "source_url": "https://fengtalk.ai/help/tradescope/wechat-free-country-access",
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      "questions": [
        "没有这个 HS CODE 数据怎么办",
        "可以帮我免费做一个新编码吗",
        "100 人活动是什么",
        "每周能做几个新报告",
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        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/tradescope/wechat-free-country-access.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/wechat-free-country-access",
      "source_label": "微信免费数据活动",
      "last_verified": "2026-08-28",
      "runtime_boundary": "content_api_required"
    },
    {
      "id": "tradescope.access.registered-top10-about-130",
      "title": "验证邮箱后约 130 家进口商概览",
      "kind": "faq",
      "canonical_answer": "产品已经发布且国家覆盖可用时，注册并完成邮箱验证后，可以查看拉美 13 国每个国家的 Top 10 进口商概览，合计约 130 家。具体数量会受该 HS6 实际上线国家和重复实体影响；Top 10 是免费样本，不等于完整付费范围。",
      "questions": [
        "注册后能看多少进口商",
        "130 家进口商是免费的吗",
        "Top 10 是每个国家十家吗",
        "为什么不是正好 130 家",
        "Top 10 和完整数据有什么区别"
      ],
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      "scope": {
        "services": [
          "tradescope"
        ],
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          "zh"
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      "source_path": "content/help/tradescope/wechat-free-country-access.mdx",
      "source_url": "https://fengtalk.ai/help/tradescope/wechat-free-country-access",
      "source_label": "微信免费数据活动",
      "last_verified": "2026-08-28",
      "runtime_boundary": "entitlement_required"
    },
    {
      "id": "sales-agent.process.reply-replans-followup",
      "title": "真实回复怎样触发下一步和持续跟进",
      "kind": "process",
      "canonical_answer": "真实客户回复进入同一公司和联系人会话后，旧的未回复序列应立即失效。销售大脑读取新回复、跨渠道历史、当前阶段和知识，再只决定一个最合适的下一步；客户没有继续回复时，可以按已批准节奏再次唤醒，但每次都要重新检查退订、DNC、硬退信、最近回复和渠道回执。",
      "questions": [
        "AI 收到回复后会做什么",
        "客户回复后还会继续跟进吗",
        "AI 能自动追踪客户吗",
        "多久会再联系一次",
        "怎样避免重复骚扰"
      ],
      "claim_level": "cite_required",
      "scope": {
        "services": [
          "ai-salesperson"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/ai-salesperson/inbox-and-replies.mdx",
      "source_url": "https://fengtalk.ai/help/ai-salesperson/inbox-and-replies",
      "source_label": "回复识别、客户状态与下一步",
      "last_verified": "2026-08-27",
      "runtime_boundary": "provider_receipt_required"
    },
    {
      "id": "sales-agent.process.metrics-not-intent",
      "title": "打开和点击不是采购意向",
      "kind": "objection",
      "canonical_answer": "Sent、Delivered、Bounce、Open、Click、Read 和 Reply 应使用渠道 Provider 的真实回执。Open 和 Click 可以提高跟进优先级，但不能单独把客户标成感兴趣或采购意向；应结合回复内容、访问页面、表单、注册、报价和付款等更强证据判断。",
      "questions": [
        "客户打开邮件是不是感兴趣",
        "点击链接算询盘吗",
        "哪些指标最重要",
        "怎么判断客户有意向",
        "邮件打开率能说明什么"
      ],
      "claim_level": "safe_to_state",
      "scope": {
        "services": [
          "ai-salesperson"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/ai-salesperson/metrics-and-optimization.mdx",
      "source_url": "https://fengtalk.ai/help/ai-salesperson/metrics-and-optimization",
      "source_label": "报表、过程指标与优化",
      "last_verified": "2026-08-27",
      "runtime_boundary": "provider_receipt_required"
    },
    {
      "id": "sales-agent.boundary.channels-depend-on-provider",
      "title": "渠道连接和真实发送依赖外部账号",
      "kind": "do_not_claim",
      "canonical_answer": "Email、WhatsApp、SMS、电话、联系表单和社媒触达都依赖对应账号、登录会话、平台规则、渠道健康和发送授权。账号断线、欠费、封禁、地区限制或页面结构变化时，系统必须停止并报告，不能把草稿或内部任务当成客户已收到。",
      "questions": [
        "所有渠道都能自动发送吗",
        "WhatsApp 一定能发吗",
        "联系表单可以全部自动提交吗",
        "Provider 断线了怎么办",
        "为什么任务完成但客户没收到"
      ],
      "claim_level": "never_state",
      "scope": {
        "services": [
          "ai-salesperson"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/ai-salesperson/limitations-and-support.mdx",
      "source_url": "https://fengtalk.ai/help/ai-salesperson/limitations-and-support",
      "source_label": "AI 外贸业务员限制与支持",
      "last_verified": "2026-08-27",
      "runtime_boundary": "provider_receipt_required"
    },
    {
      "id": "sales-agent.boundary.suppression-is-code-rule",
      "title": "退订、硬退信和 DNC 必须停止触达",
      "kind": "do_not_claim",
      "canonical_answer": "退订、硬退信、个人 DNC、公司 DNC 和 wrong-person 是不同作用域的硬状态。客户明确拒绝或退订后，系统不能依赖模型自由判断是否继续；代码执行门必须在每次真实动作前再次阻止对应联系人或公司范围的触达。",
      "questions": [
        "客户退订后还会发吗",
        "硬退信怎么处理",
        "一个联系人拒绝要关闭整家公司吗",
        "DNC 是什么意思",
        "AI 会不会无视客户拒绝"
      ],
      "claim_level": "never_state",
      "scope": {
        "services": [
          "ai-salesperson"
        ],
        "languages": [
          "zh"
        ]
      },
      "source_path": "content/help/ai-salesperson/data-and-action-safety.mdx",
      "source_url": "https://fengtalk.ai/help/ai-salesperson/data-and-action-safety",
      "source_label": "数据与客户动作安全",
      "last_verified": "2026-08-27",
      "runtime_boundary": "provider_receipt_required"
    }
  ]
}